Inn of the Governors/ Del Charro Values
Integrity
Keep your word - Only make agreements you intend to keep. We are honorable and clear in our dealings. Communicate broken agreements ASAP to all involved. Act above the line and take personal responsibility: No shaming, blaming or justifying.
Respect
Guided by our values, we strive to treat others as we would want to be treated. Communicate calmly and professionally; no harmful sarcasm or condescension. Acknowledge that what’s said is important to the speaker; everyone is right from their perspective. Ask clarifying questions if you disagree or don’t understand.
Customer Focus
We strive to maximize internal and external customer appreciation and loyalty.
Commitment
We maintain the highest level of unity and sense of purpose. We are dedicated to daily living our values and vision.
Family
We value and support our staff in maintaining healthy relationships. We welcome our guests into our home and family.
Health
We encourage and support healthy lifestyles.
Joy
We enrich the experience of all those who come into our hotel. We are dedicated to making our hotel fun and memorable for our staff and guests.
Leadership
We practice effective communication through dialogue. We encourage innovative ideas from all sources.
Quality
We embrace and practice the theory of Continuous Quality Improvement (CQI). Whenever anything is not working, look first to the system for answers; propose system based solutions.
Spirituality
We honor the unique beliefs and values of ourselves and our customers